Delivery & Shipping Information

Your puppy’s safety and comfort always come first. We’ve designed a professional, transparent, and stress‑free delivery process to ensure your furry friend arrives happy, healthy, and ready to join your family.

Our Shipping Services

We specialize in nationwide delivery across South Africa and can guide international clients who need assistance with travel arrangements.

  • Domestic Shipping (South Africa)
    Available throughout the country, with delivery to major airports and selected door‑to‑door services, depending on your location.
  • International Shipping
    Tailored arrangements can be made upon request. Please contact us directly for specific routes, requirements, and pricing.

You can rest assured that your puppy’s health, safety, and comfort are always our top priority throughout the journey.

What’s Included in the Shipping Fee

Our location‑based shipping fee is designed to ensure your puppy’s journey is safe, smooth, and worry‑free. This fee typically includes:

  • Airfare for your puppy.
  • A veterinary health certificate for air travel clearance.
  • An airline‑approved pet carrier, complete with food and water attachments.
  • Cozy bedding to keep your puppy comfortable during the trip.

Please note: The date shown under your puppy’s profile photo is the earliest available shipping date, subject to health checks and travel arrangements.

Safety & Comfort During Travel

We follow strict standards to give your puppy the best possible travel experience.

Pre‑Departure Care

  • Full health checks are completed before travel.
  • Puppies are gently acclimated to their travel crate to help them feel secure and comfortable.
  • Special attention and care are provided at the airport before boarding to reduce stress.

In‑Flight Conditions

  • Puppies travel in pressurized, climate‑controlled cargo areas approved for live animals.
  • No sedation is used (in line with airline regulations). Instead, puppies rest in soft‑bedded carriers designed to keep them calm and cozy.

Each puppy travels in an airline‑approved, mandatory crate with access to food and water, so they remain as comfortable as possible during the flight.

Export, Import & Timeline

Delivery timelines typically range from 8 to 12 weeks (or longer) from the adoption date, depending on:

  • The puppy’s age.
  • Completion of required vaccinations and health checks.
  • Compliance with South African or destination country import regulations.

The export and shipping process will begin once full payment for the puppy has been confirmed and all necessary documentation is in place, which may include:

  • A valid import permit.
  • Up‑to‑date vaccinations, including rabies.
  • A health certificate issued by a licensed veterinarian.
  • Possible quarantine procedures, depending on the destination country’s laws.

Pricing & Routes

Pet cargo is transported in a safe, pressurized, and temperature‑controlled compartment of the aircraft. Pricing varies depending on:

  • Route and destination.
  • Airline availability.
  • Any additional services or requirements.

For a detailed quote and to discuss the best delivery options for your location, please contact us, and we will gladly walk you through the process step by step.

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